Careers

Field Support Technician

Piedmont Triad Area, NC - 54353
We are seeking a skilled and customer-focused Field Support Technician to join our Managed Service Provider (MSP) company. The Field Support Technician will be responsible for providing on-site and remote support to our clients, troubleshooting issues, and resolving technical problems. The ideal candidate will have a solid technical background and excellent communication skills, as well as the ability to work independently and as part of a team.
  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • At least 2-3 years of experience in technical support, preferably in a Managed Service Provider (MSP) environment.
  • Strong technical knowledge of hardware, software, and networking equipment, including experience with Windows and Mac operating systems, Active Directory, and Office 365.
  • Excellent customer service and communication skills, with the ability to explain technical issues to non-technical clients.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and recommend effective solutions.
  • Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
  • Valid driver's license and reliable transportation, as travel to client sites will be required.
Bonuses for happy customers!
We offer competitive compensation and benefits packages, as well as opportunities for growth and development in a dynamic and rapidly expanding startup environment. If you are passionate about technology and providing exceptional customer service, and are looking for an exciting new challenge, we encourage you to apply!
  • Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the use of technology.
  • Perform installation, configuration, and maintenance of hardware, software, and networking equipment, both on-site and remotely.
  • Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
  • Communicate with clients to gather information, provide updates, and provide recommendations for improvements or upgrades to their technology systems.
  • Collaborate with other technical team members to share knowledge and best practices, and to identify and address trends in support issues.
  • Document and maintain accurate records of all support activities, including ticket status and resolution details.
  • Provide training and guidance to clients on the use of technology systems, both in-person and remotely.
  • Maintain a strong understanding of industry trends and developments in order to provide the best possible support to clients.

Apply Now

Office Manager

Martinsville, VA, USA - 3532
We are seeking a highly organized, detail-oriented and proactive individual to join our IT services company as an Office Manager/Secretary/Account Manager. In this role, you will be responsible for managing the day-to-day operations of our office, handling administrative duties, and serving as the primary point of contact for our clients. As an account manager, you will be responsible for managing client relationships and ensuring client satisfaction. The ideal candidate will be a strong communicator with excellent organizational skills, the ability to multitask and prioritize tasks, and a commitment to delivering exceptional customer service.  Emphasis on Operations!

  • Bachelor's degree in Business Administration, Accounting, or a related field - or equivalent experience.
  • At least 2-3 years of experience in office management, administration, or customer service.
  • Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
  • Strong communication skills, both written and verbal, with a customer-focused approach.
  • Attention to detail and the ability to work independently and proactively.
  • Proficiency with Microsoft Office suite and experience with client management software.
  • A strong sense of responsibility and commitment to delivering exceptional service to clients.


We offer performance bonuses for happy customers!
We offer competitive compensation and benefits packages, as well as opportunities for growth and development in a dynamic and rapidly expanding startup environment. If you are passionate about customer service, have a proven track record of managing multiple tasks and priorities, and are looking for an exciting new challenge, we encourage you to apply for this position.
Key Responsibilities:
  • Manage and maintain a welcoming and organized office environment.
  • Answer and direct phone calls and emails.
  • Schedule and coordinate appointments and meetings.
  • Maintain filing and document management systems.
  • Handle general administrative tasks such as ordering office supplies, tracking expenses, and maintaining records.
  • Create and maintain client records and ensure their accuracy and completeness.
  • Build and maintain strong relationships with clients, serving as the primary point of contact for their needs and inquiries.
  • Manage client contracts and agreements, including negotiating contract terms and ensuring compliance.
  • Monitor client satisfaction and proactively identify areas for improvement.
  • Collaborate with our technical team to ensure client needs are being met and technical issues are being resolved in a timely manner.
  • Participate in strategic planning and business development activities as needed.
Apply Now

Business Development Manager

Piedmont Triad Area, NC - 3511
We are looking for a dynamic and results-driven Sales and Account Manager to join our Managed Service Provider (MSP) company. The Business Development Manager will be responsible for driving new business growth by identifying and pursuing sales opportunities, as well as managing and growing relationships with existing clients. The ideal candidate will have a proven track record of sales success, excellent communication and interpersonal skills, and the ability to build and maintain strong customer relationships.
  • Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
  • At least 5 years of experience in sales and account management, preferably in the IT services or MSP industry.
  • Proven track record of sales success, with a demonstrated ability to meet and exceed revenue targets.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and team members.
  • Strong presentation and negotiation skills, with the ability to effectively communicate the value of MSP services to potential clients.
  • Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and recommend effective solutions.
  • Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
  • Valid driver's license and reliable transportation, as travel to client sites and industry events will be required.
Yes, of course.
We offer a competitive compensation and benefits package, as well as opportunities for growth and development in a dynamic and rapidly expanding startup environment. If you are a driven and customer-focused sales professional, and are looking for an exciting new challenge, we encourage you to apply for this Sales and Account Manager position with our MSP.
  • Develop and execute a comprehensive sales strategy to drive new business growth and meet revenue targets.
  • Identify and pursue new business opportunities, including prospecting and lead generation, cold calling, and networking.
  • Manage the full sales cycle, from initial contact to contract negotiation and closing.
  • Conduct product demos and presentations to potential clients, and provide education and guidance on MSP services and offerings.
  • Build and maintain strong relationships with existing clients, and identify opportunities to grow revenue and expand service offerings.
  • Collaborate with technical team members to provide timely and effective solutions to client needs and issues.
  • Maintain accurate and up-to-date records of sales activities, client interactions, and revenue forecasts.
  • Participate in trade shows, conferences, and other networking events to promote the MSP brand and build industry relationships.
  • Stay up-to-date on industry trends and developments, and provide guidance and recommendations to clients and internal team members.
Apply Now

Sr. Consulting Engineer

Piedmont Triad Area, NC - 3522
We are seeking an experienced and highly skilled Senior Consulting Engineer to join our team of consultants. The Senior Consulting Engineer will be responsible for leading technical engagements with our clients, providing technical guidance and solutions to complex business problems. The ideal candidate will have a strong technical background, extensive consulting experience, and excellent communication and interpersonal skills.
  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • At least 7 years of experience in consulting or a related field, with a strong focus on technical engagements and client-facing activities.
  • Strong technical knowledge of infrastructure technologies, including virtualization, storage, networking, and security.
  • Extensive experience with cloud technologies, including AWS, Azure, and Google Cloud Platform.
  • Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and recommend effective solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
  • Proven track record of successful technical engagements and client satisfaction.
  • Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
  • Willingness to travel to client sites as needed.
Yes, of course.
We offer a competitive compensation and benefits package, as well as opportunities for growth and development in a dynamic and rapidly expanding consulting environment. If you are a highly skilled and customer-focused consulting engineer, and are looking for an exciting new challenge, we encourage you to apply for this Senior Consulting Engineer position with our company.





  • Lead technical engagements with clients, including solution design, architecture, implementation, and optimization.
  • Provide technical guidance and support to clients, including troubleshooting complex issues and recommending effective solutions.
  • Collaborate with clients and internal team members to identify and define business requirements, and to develop and implement technical solutions to meet those requirements.
  • Develop and maintain strong relationships with clients, and act as a trusted advisor to provide guidance and recommendations on technology strategy and direction.
  • Participate in pre-sales activities, including scoping and sizing engagements, preparing proposals, and presenting technical solutions to clients.
  • Develop and deliver technical training to clients and internal team members.
  • Stay up-to-date on industry trends and developments, and provide guidance and recommendations to clients and internal team members.
Apply Now

IT Field Support Technician

Eden, NC, USA - 54353
We are seeking a skilled and customer-focused Field Support Technician to join our Managed Service Provider (MSP) company. The Field Support Technician will be responsible for providing on-site and remote support to our clients, troubleshooting issues, and resolving technical problems. The ideal candidate will have a solid technical background and excellent communication skills, as well as the ability to work independently and as part of a team.
  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • At least 2-3 years of experience in technical support, preferably in a Managed Service Provider (MSP) environment.
  • Strong technical knowledge of hardware, software, and networking equipment, including experience with Windows and Mac operating systems, Active Directory, and Office 365.
  • Excellent customer service and communication skills, with the ability to explain technical issues to non-technical clients.
  • Strong problem-solving and troubleshooting skills, with the ability to analyze complex issues and recommend effective solutions.
  • Ability to work independently and as part of a team, and to manage multiple priorities and projects simultaneously.
  • Valid driver's license and reliable transportation, as travel to client sites will be required.
  • Certifications in your field of expertise are REQUIRED within 30 days of employment.


Bonuses for happy customers!
We offer competitive compensation and benefits packages, as well as opportunities for growth and development in a dynamic and rapidly expanding startup environment. If you are passionate about technology and providing exceptional customer service, and are looking for an exciting new challenge, we encourage you to apply!
  • Provide on-site and remote technical support to clients, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on the use of technology.
  • Perform installation, configuration, and maintenance of hardware, software, and networking equipment, both on-site and remotely.
  • Manage and prioritize support tickets, ensuring timely resolution and customer satisfaction.
  • Communicate with clients to gather information, provide updates, and provide recommendations for improvements or upgrades to their technology systems.
  • Collaborate with other technical team members to share knowledge and best practices, and to identify and address trends in support issues.
  • Document and maintain accurate records of all support activities, including ticket status and resolution details.
  • Provide training and guidance to clients on the use of technology systems, both in-person and remotely.
  • Maintain a strong understanding of industry trends and developments in order to provide the best possible support to clients.
Apply Now